Sorry if you’re experiencing longer than usual wait times to speak to us on the ‘phone. We have scaled our capacity a lot for September, and introduced new services, including online chat, a new Help Centre, and 1-2-1 callback services for all new customers. However, partly due to COVID-19, many of our schools were not able to complete their End of Year process until early September, which created more work than normal for our Helpdesk as we helped them to get ready for September. We expect the call wait times to begin to subside this week, so thank you for your patience during this period.


Users are able to see the Generate Detention button and select Detention Types within the Behaviour Entry pop up within Registers on the New UI, even if they do not have a role assigned that has been given access to the Detention Types.

Replication Steps:

Config > Behaviour > Detention Types > New > Enter in a name and description > Select some period types > Set the Access Permission to Administrator > Create > Log into the MIS as a user who just has the Teacher role > Ensure you're on the New UI > Go to Modules > Attendance > User Timetable > Open a register > Click on the Behaviour button > Select a student > Click the green Add button > Select an event from the Event drop down that has a negative points value > Click on the Generate Detention button > Click on the Detention Type drop down